Services
Best-in-Class Customer Service
At Townsend Building Supply, we strive each and every day to provide our customers with superior customer service not found at other lumber and building material stores. Here are just a few of our key services that separate us from the competition:
In-Store Services
Friendly, Knowledgeable Service
At each of our stores you will find friendly, knowledgeable employees committed to helping our customers address their projects’ needs and problems. Our employees have the experience to recommend the correct products for your project.
Hands-On Service
Our staff will load your order — we don’t make you wander around our stores or warehouses looking for and loading your own materials. You won’t find any lumber carts at Townsend Building Supply, just friendly employees ready to help!
Project Estimates
Need help budgeting for a project or determining if your dreams fit into your budget? We can help you with that. Whether you have a list of materials, a detailed set of plans, or something drawn on a napkin, we can provide you with a material estimate.
Special Orders
Although we stock a wide selection of products in all our stores, your project may require something special we don’t have on hand. Through our extensive network of suppliers, we can order almost anything you need at any time. Just talk to one of our associates at any of our stores to inquire about a special order.
Other Services
Delivery
Don’t have a truck or a trailer? Let us bring the material to you. For a nominal fee based on the delivery distance and the size of your order, we can deliver your order directly to your project location. For large orders or projects we even offer free delivery.
Credit
If you are a business, contractor, government entity, or an individual with a large project, we offer in-house credit to make your material acquisitions easier. We offer monthly billing and can send your statement to you via US Postal Service, fax, email, or via our secure website.
Online Account Access
Through our secure online customer portal, we offer our customers the ability to view their invoices, credit notes, orders and quotes 24 hours a day, seven days a week. From the convenience of your home or office you can reprint orders, quotes and invoices and even generate your own statements. You can also generate reports showing all your projects purchases. If you use QuickBooks, you can even download all transactions with just a few clicks of the mouse. If you are already an account holder, click here to request access to your account via our secure portal.
Manufacturing
Our state-of-the-art truss plant in Dothan, AL is capable of manufacturing roof and floor trusses for any project, large or small. Whether you are building a barn, house, or apartment complex, we can design and manufacture every truss.