Return Policy

Returns or exchanges can be processed within 30 days of original purchase with a valid sales receipt, and will be refunded to the original payment method, exchanged, or processed as a gift card.

Exceptions:

Returns made beyond 30 days of purchase or without a valid sales receipt may be exchanged or refunded to a Townsend Building Supply gift card for the lowest advertised price provided it can be ascertained the merchandise was purchased from TBS. Management reserves the exclusive right to grant or deny refund or exchange under this provision. Purchases made with store credit, gift certificates, or gift cards will be refunded as store credit only.

The following items are not eligiible for return:

• Custom made products
• Gift cards, gift certificates, and store credits
• Special order items unless the manufacturer or wholesaler will accept returns. All special  orders are subject to no less than a 15% restocking fee. Cancellations may be subject to  15% restocking fee. Store credit in the form of a Townsend Building Supply gift card will be issued no sooner than 30 days after return of the item.
• Gasoline-powered equipment

Cash and cash equivalent purchases exceeding $300 may be refunded as a mailed check.  We reserve the right to limit or refuse to accept the return of merchandise at any time and for any reason.